Frequently Asked Questions
We believe in the open source community and believe that WordPress should be available and affordable to all. Unfortunately premium plugin and theme authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts to students, low waged or the young. We are providing a third way by redistributing the code without any unneeded extras.
As many as you like. The plugins and themes are GPL licenced so you can use them as often as you like on as many sites as you like. Got a friend who’s building a site? Go share them with your friend. Seriously, there are no catches.
All WordPress and Joomla items such as plugins and themes are licensed under the General Public Licence (GPL). This means that once we have purchased the item we are free to redistribute it if we choose to do so.
Your membership or individual purchase(s) to our site goes towards maintaining and buying the subscriptions to 3rd party theme and plugin authors. This form of crowd funding helps keep prices low and we can then pass this benefit on to you. Our ‘about us’ page explains things in more detail.
Basically Not. But We provide basic support for installing plugins and themes. If you require technical support regarding a theme or plugin then you will need to either purchase the product directly from the author (a link is provided in the product page) or you will need to hire a freelancer to take a look for you. Alternatively you could ask us for paid help.
Not offering support is the way in which we are able to offer the products at the discounted price.
Yes, 100%. We have active subscriptions to all the authors of the products featured on our website. We just download from them and redistribute to you. The downloads are not altered in any way.
Definitely. Under the GPL licence you’re free to keep them if you want. The only thing to be aware of is that if you want access to any future updates then you’ll need to have an active subscription with us. And the single purchase comes with Life Time Updates!
Yes. As soon as we are notified about an update, we go and download it from the author and update it on our site. We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.
You can also see our regular updates by visiting our changelog
No. Sorry we’re going to have to be a little hard on this one. The nature of digital media means that once you have downloaded a plugin or theme there’s really no way to ‘return’ it. So all payments at ThemeCrack are non refundable and any request or dispute will be rejetcted without any communication. Though we can assure you of best possible 24*7 access to our website, but sometimes downtime can happen which may hamper services. Further more if you think you might have some doubts then why not just subscribe for a month before committing to a longer subscription?
If it’s GPL then we can try! Drop us a line using Request From and let us know what item(s) you would like adding to our directory. We try and bring new items into the site each month based on how many users are requesting the item. Look forward to hearing from you.
We would recommend that you do NOT use a download manager to download files. Download managers send multiple requests and create multiple connections to the server in a short space of time. The server has no way of knowing that the traffic is generated by software and so each request will count as a download and may result in you exceeding any download limits that are in place.
Definitly, You can request for update from the product indivisual page you will find a button “Click To Request Item Update!”(if you are logged in user) Or you canopen ticket, and we will update asap in business day. ( Normally in less than 24 hours, except holidays period )
You can use this plugin WP Hide Plugin Updates and Warnings ( Very useful )
We will reply your ticket within 24 hours (In rare case, can be longer) and only in business day (Monday – Friday).